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What is Smart Sim ?

Smart Sim is a Prepaid International GSM SIM Card that is specially designed for corporate and leisure travelers. Smart Sim offers low-cost per minute rates for calls made to landline or mobile globally without hefty roaming charges.

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How does the Smart Sim service work?

Smart Sim is a Prepaid International GSM SIM Card that is specially designed for corporate and leisure travelers. Smart Sim offers low-cost per minute rates for calls made to landline or mobile globally without hefty roaming charges.

Over 450 tier 1GSM operators globally support Smart Sim services through offering quality and reliable services. With Smart Sim you have all the standard GSM services including Voicemail and SMS.

Smart Sim is customized for corporate and leisure travelers who travel frequently. Smart Sim is a Multi IMSI SIM card (a card that can contain multiple SIM profiles). Your Smart Sim card comes equipped with UK (+44) phone number and an optional Canada (+1 647) alias phone number. The Canadian number can be substituted with a number of your own country (more than 50 countries). 

Smart Sim uses callback technology to provide you with high quality and inexpensive roaming service.

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What are the charges for incoming calls from a handset equipped with Smart Sim?

There are no charges associated with incoming calls on your UK phone number while roaming in following countries when corresponding mobile operator is selected:

Angola-UNITEL S.a.r.l.
Anguilla-Cable & Wireless West Indies Ltd. Anguilla (Cable & Wireless)
Antigua & Barbuda-Digicel Antigua e Barbuda
Armenia Republic of-K Telecom Vivacel (MTS)
Australia-Singtel Optus Limited (YES OPTUS)
Australia-Telstra Corporation Limited (Telstra MobileNet)
Australia-Vodafone Pacific Limited (Vodafone)
Austria-ONE GMBH (Orange)
Austria-T-Mobile + ex Telering (T-Mobile)
Austria-Mobilkom Austria AG & Co KG (A1)
Bahrain-Batelco BHR MOBILE PLUS (BATELCO)
Bahrain-Zain BH ex MTC Vodafone (Zain)
Belgium-Mobistar S.A.
Belgium-Belgacom Mobile (PROXIMUS)
Bermuda-Digicel ex Cingular (Digicel)
Bolivia-Entel SA
Bolivia-Nuevatel
Costa Rica-I.C.E. Instituto Costarricense de Electricidad (ICE)
Cyprus-CYTAGSM
Cyprus-MTN Cypro ex AREEBA ex Scancom (MTN)
Czech Republic-Vodafone - Cesky Mobil - Oskar Mobil (Vodafone)
Czech Republic-Telefonica O2 ex Eurotel Praha (Telefonica O2)
Czech Republic-T-Mobile Czech Republic a.s. (T-Mobile)
Denmark-Telenor (Sonofon)
Denmark-Telia A/S Denmark (TELIA DK)
Denmark-TDC Mobil A/S
Egypt-The Egyptian Company for Mobile Services (ECMS-MobiNil)
Egypt-ETISALAT MISR (Etisalat Egitto)
Egypt-Vodafone Egypt Telecommunications S.A.E. (Vodafone)
Estonia-AS EMT (EMT GSM)
Estonia-Tele2 Eesti AS
Finland-DNA FINNET NETWORKS fusa conSuomen 2G Oy (DNA)
Finland-Alands Mobiltelefon Ab
Finland-Elisa corporation ex Radiolinja Origo Oy (Elisa)
Finland-Telia Sonera (Sonera)
France-Orange France
France-SFR
France-Bouygues Telecom
French Guiana (Frenche West Indies)-Digicel ex Bouygues Telecom Caraibe (Digicel)
French Guiana (Frenche West Indies)-Orange Caraibe
Gabon Republic of-Zain ex Celtel (Zain)
Georgia-Geocell Limited
Georgia-Magti Com (Magti GSM)
Germany-T-Mobile Deutschland GmbH D1 (T-Mobile)
Germany-Vodafone D2 GmbH (Vodafone)
Germany-E-Plus Mobilfunk GmbH (E-Plus)
Germany-O2 Germany GmbH & Co. OHG (O2)
Greece-COSMOTE
Greece-Vodafone-Panafon (Vodafone)
Greece-WIND HELLAS TELESTET
Greece-WIND HELLAS ex Q Hellas
Guadeloupe (French West Indies)-Digicel ex Bouygues Telecom Caraibe (Digicel)
Guadeloupe (French West Indies)-Orange Caraibe
Hungary-Pannon GSM Telecommunications (Pannon)
Hungary-TMobile ex Westel Mobile (T-Mobile)
Hungary-Vodafone Hungary Ltd (Vodafone)
Iceland-Siminn ex Iceland Telecom Ltd (SIMINN)
Iceland-Og fjarskipti hf Og Vodafone GSM ex TAL- Isalnssimin (Vodafone)
Iran-IRANCELL (MTN)
Ireland-O2 Communications Ireland Ltd (O2)
Israel-Partner Communications Company Ltd (Orange)
Israel-Cellcom Israel Ltd
Israel-Pelephone
Italy-Telecom Italia Mobile (TIM)
Jamaica-Mossel Jamaica Ltd (Digicel)
Japan-NTT DoCoMo Inc
Jordan-Zain Jordan Mobile Telephone ex Fastlink - Jordan (Zain)
Jordan-Petra Jordanian Mobile Telecommunications Company-Orange ex MobileCom (Orange)
Jordan-Umniah Mobile Company (Umniah)
Jordan-Xpress Jordan
Kazakhstan-KaR-TeL LLP K-MOBILE (Beeline)
Kazakhstan-GSM Kazakhstan Ltd (KCELL)
Kenya-Zain ex Celtel ex Kencell (Zain)
Kenya-Safaricom Limited
Kenya-Telkom Orange Kenya (Orange)
Kuwait-KTC (Viva)
Kyrgyz Republic-NURTelecom (Nur O)
Latvia-TELE2
Latvia-Bite
Lithuania-UAB TELE2 (TELE2)
Lithuania-UAB Bite GSM (Bite GSM)
Lithuania-OMNITEL
Luxembourg-P+T Luxembourg (LUXGSM)
Luxembourg-Tango S.A
Malawi-Telekom Network Malawi (TNM)
Malawi-CelTel (ZAIN)
Martinique (French West Indies)-Orange Caraibe
Moldova Republic of-Orange (VoXtel S.A.)
Mongolia-MobiCom
Mozambique-Mocambique Celular Ltd (mCel)
Netherlands-Vodafone Libertel N.V (Vodafone)
Netherlands-T-Mobile Netherlands (T-Mobile NL)
Netherlands-KPN Mobile The Netherlands BV (KPN)
Netherlands Antilles-Digicel Mossel ex Curacao (Digicel)
Netherlands Antilles-Telcell N.V.
Netherlands Antilles-Setel NV (UTS Wireless Curacao)
Nigeria-Econet Wireless Nigeria (Celtel Zain)
Nigeria-Globacom Ltd (Glo Mobile)
Nigeria-MTN Nigeria Communications Limited (MTN)
Norway-NETCOM AS
Poland-Polska Telefonia Cyfrowa (Era)
Poland-PTK Centertel IDEA (Orange)
Poland-Polkomtel S.A (PLUS GSM)
Portugal-Optimus Telecomunicacoes S.A (Optimus)
Portugal-Vodafone Telecel (Vodafone)
Portugal-Telecomunicacoes Moveis Nacionais S.A (TMN)
Reunion (La)-Societe Reunionnaise de Radiotelephone (SRR REUNION)
Reunion (La)-Orange Reunion
Romania-Cosmote ex Cosmorom S.A. (Cosmote)
Romania-Vodafone ex MobiFon S.A/CONNEX GSM (Vodafone)
Romania-Orange Romania SA
Russia-Mobile Tele Systems (MTS)
Russia-Vimpelcom- Bee line ex KB Impuls + ex Extel + ex Stav telesot (Beeline)
Russia-BaykalWestCom ex Far Eastern Cellular (BaykalWestCom)
Rwanda Republic of-MTN Rwandacell Sarl (MTN-RWA)
Saudi Arabia-Saudi Telecom Company STC AL JAWAL (STC)
Saudi Arabia-Etisalat( Mobily)
Saudi Arabia-ZAIN SD
Seychelles-Cable & Wireless Seychelles Ltd (Cable & Wireless)
Slovak Republic-T-Mobile Slovenko (T-Mobile SK)
Slovak Republic-Orange Slovensko a.s (Orange SK)
Slovak Republic-Telefonica O2 (O2 SK)
Slovenia-Mobitel d.d
Slovenia-SI.Mobil d.d
Slovenia-Tusmobil
South Africa-Cell C Pty Ltd
South Korea-KT Freetel Co. Ltd KT ICOM Additional IMSI (KT ICOM 450 08 d)
South Korea-KT Freetel Co. Ltd (KT ICOM 450 02)
South Korea-SK Telecom
Spain-VODAFONE ex Airtel Movil S.A (Vodafone)
Spain-France TELECOM Espania Orange ex Retevision Movil ex AMENA (Orange)
Spain-Telefonica Moviles Espa?a S.A. (MOVISTAR)
Sudan-Areeba (MTN)
Sudan-ZAIN SD ex Mobitel (Zain)
Sweden-Telenor Vodafone group (Telenor)
Sweden-Tele 2 AB (Tele2 Comviq)
Sweden-Telia Mobile 240 01 (Telia Sonera 240 01)
Sweden-Telia Mobile 240 05 (Telia Sonera 240 05)
Trinidad and Tobago-Digicel Mossel (Digicel)
Turkey-AVEA ex ARIA (AVEA)
Uganda-Zain CelTel Cellular (Zain)
Uganda-MTN Uganda Ltd (MTN-Uganda)
Uganda-Uganda Telecom Ltd mango (Uganda Telecom)
Ukraine-Astelit (life)
Ukraine-Kyivstar GSM JSC
United Arab Emirates-DU
United Arab Emirates-ETISALAT
United Kingdom-O2 UK Limited (O2)
Venezuela-Telefonica Movil - O2 (Movistar)
Vietnam-Vietnam Mobile Telecom Service (MOBIFONE)
Vietnam-Vietnam Telecoms Services Co GPC (Vinaphone)
Vietnam-Viettel
Yemen-Yemen Mobile Phone Company Sabafon (Yemen Company)
Yemen-YTelecom
Zambia-Celtel Zambia Limited (Zain)
Zambia-Zambia Telecommunicaitons Company Ltd Cell Z (ZAMTEL)

Please note that there is an additional charge of US$0.46/minute  for incoming calls to the Canadian (or your local country) alias phone number assigned to the Smart Sim card.

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Where can I use the Smart Sim service?

Smart Sim service is supported in the following countries:

1. Afghanistan
2. Albania
3. Algeria
4. Andorra
5. Angola
6. Anguilla
7. Antigua and Barbuda
8. Argentina
9. Armenia
10. Aruba
11. Australia
12. Austria
13. Azerbaijan
14. Bahamas
15. Bahrain
16. Bangladesh
17. Barbados
18. Belarus
19. Belgium
20. Belize
21. Benin
22. Bermuda
23. Bolivia
24. Bosnia and Herzegovina
25. Botswana
26. Brazil
27. British Virgin Islands
28. Bulgaria
29. Burkina Faso
30. Burundi
31. Cambodia
32. Cameroon
33. Canada
34. Cape Verde
35. Cayman Islands
36. Chad
37. Chile
38. China
39. Colombia
40. Comoros
41. Congo
42. Congo Democratic Republic
43. Costa Rica
44. Croatia
45. Cuba
46. Cyprus
47. Czech Republic
48. Denmark
49. Djibouti
50. Dominica
51. Dominican Republic
52. East Timor
53. Ecuador
54. Egypt
55. El Salvador
56. Estonia
57. Ethiopia
58. Faeroe Islands
59. Fiji
60. Finland
61. France
62. French Guiana
63. French Polynesia
64. Gabon
65. Gambia

66. Georgia
67. Germany
68. Ghana
69. Gibraltar
70. Greece
71. Greenland
72. Grenada
73. Guadeloupe
74. Guam
75. Guatemala
76. Guinea
77. Guyana
78. Haiti
79. Honduras
80. Hong Kong
81. Hungary
82. Iceland
83. India*
84. Indonesia
85. Iran
86. Iraq
87. Ireland
88. Israel
89. Italy
90. Ivory Coast
91. Jamaica
92. Japan
93. Jordan
94. Kazakhstan
95. Kenya
96. Kuwait
97. Kyrgyzstan
98. Laos
99. Latvia
100. Lebanon
101. Liberia
102. Libya
103. Liechtenstein
104. Lithuania
105. Luxembourg
106. Macao
107. Macedonia
108. Madagascar
109. Malawi
110. Malaysia
111. Maldives
112. Mali
113. Malta
114. Martinique
115. Mauritania
116. Mauritius
117. Mexico
118. Moldova
119. Monaco
120. Mongolia
121. Montenegro
122. Montserrat
123. Morocco
124. Mozambique
125. Namibia
126. Nepal
127. Netherlands
128. Netherlands Antilles
129. New Zealand
130. Nicaragua

131. Niger
132. Nigeria
133. Norway
134. Oman
135. Pakistan
136. Palestine
137. Panama
138. Paraguay
139. Peru
140. Philippines
141. Poland
142. Portugal
143. Puerto Rico
144. Qatar
145. Romania
146. Runion
147. Russian Federation
148. Rwanda
149. Saint Kitts and Nevis
150. Saint Lucia
151. Saint Vincent and Grenadines
152. Saudi Arabia
153. Senegal
154. Serbia and Montenegro
155. Seychelles
156. Sierra Leone
157. Singapore
158. Slovakia
159. Slovenia
160. South Africa
161. South Korea
162. Spain
163. Sri Lanka
164. Sudan
165. Suriname
166. Sweden
167. Switzerland
168. Syria
169. Taiwan
170. Tajikistan
171. Tanzania
172. Thailand
173. Togo
174. Trinidad and Tobago
175. Tunisia
176. Turkey
177. Turkmenistan
178. Turks and Caicos Islands
179. Uganda
180. Ukraine
181. United Arab Emirates
182. United Kingdom
183. United States
184. United States Virgin Islands
185. Uruguay
186. Uzbekistan
187. Vanuatu
188. Venezuela
189. Vietnam
190. Western Samoa
191. Yemen
192. Zambia
193. Zimbabwe

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What are the fees associated with Smart Sim?

There are no monthly or rental fees for Smart Sim equipped with only UK phone number. However, there is a fee of US$2 per month for the optional Canadian alias phone number. If you choose to substitute the Canadian number with an alias phone number of your local country, the monthly fee may be different and a setup fee may apply.

A monthly fee of US$2 is charged for the Canadian alias phone number on the first day of every month whether the Smart Sim is used in the month or not. The monthly fee is charged at the beginning of the month. The first month is not charged the monthly fee as it is likely a partial month. The alias phone number will be deactivated automatically when the Smart Sim has insufficient balance to cover the monthly fee, which is a balance less than or equal to -0.01. Deactivation of the alias phone number is not reversible. A new alias phone number needs to be purchased in order to resume using the alias service. Setup fee may apply. Alias phone numbers of other countries may have different monthly fee and setup fee.

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How do I use Smart Sim?

Smart Sim service is very easy to use. It takes 3 steps:

» Insert your Smart Sim into your unlocked mobile handset.
» Switch on your handset.
» Your handset will automatically connect to an available GSM network in the country.

For more information, see the Smart Sim user guide.

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Can Smart Sim work with any GSM handset?

No. Superim works with most GSM phones as long as the phone is SIM unlocked. When you purchased the phone from your mobile telecom operator, the operator may have "locked" your phone to prevent its use with other mobile operators' SIM cards. Consult the vendor of the mobile phone to get it unlocked.

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What are the steps involved in making a call with Smart Sim?

The Smart Sim service can be configured to call back to the Smart Sim or to any other phone or SIM:

Using the Smart Sim to receive the call back call

The Smart Sim will carry the call while roaming. The default call back number of the Smart Sim is its phone number.

1. Key in the number you wish to call. Use the format +DestinationNumber# where DestinationNumber is <country code><city code><local number>. For example, +19059445555#.
2. After dialing the number, there will be a slight pause, as the Smart Sim service rings you back to connect your call. Answer the call normally. Ignore any error messages the phone may display during this process.
3. Wait a moment for the call to be connected to the destination.

Note: If you had previously set the call back number for a trigger call, you need to set the Smart Sim's phone number or alias phone number as the new call back number before making a call.

Using another phone or another SIM to receive the call back call

The Smart Sim can be used to trigger (initiate) calls with call back to another phone or SIM instead of to itself. This is useful when you travel to a location where you have access to a phone or SIM that can receive calls at low or zero cost, and this phone or SIM may be used to receive the call back call. You can register the call back number by dialing a command on the Smart Sim. The cost of the call back leg would be the cost for the Smart Sim service to call that phone or SIM plus the cost to receive a call on that phone or SIM. This may be less than the cost to receive the call back call on the Smart Sim. You can use the Rate Calculator on www.buktel.com to check which way is more economical.

1. Key in the number you wish to call. Use the format +CallBackNumber*DestinationNumber# where CallBackNumber is <country code><city code><local number> of the phone or SIM where you want to be called back, and DestinationNumber is <country code><city code><local number> of the person you wish to call. For example, +14165521234*19059445555#.
2. When the Smart Sim service calls your phone or SIM, answer the call normally. Ignore any error messages the phone may display during this process.
3. Wait a moment for the call to be connected to the destination.

If you want to receive the call back call at a hotel room, use +HotelPhoneNumber*RoomNumber*DestinationNumber#, and the Smart Sim system will play "Please connect this call to" "<RoomNumber>" when it calls the hotel.

The call back number setting remains in effect until you set a new call back number. So the next time you want to make a call with call back to the current call back number, you can just dial in the format +DestinationNumber#, and the system will look up the last call back number automatically.

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My GSM Cellular phone already has a Smart Sim card but it doesn't automatically connect to a GSM network. What could be the problem?

A GSM Cellular Phone with a Smart Sim will automatically connect to any available GSM network in the area. In some countries there could be more than one GSM operator, you may have to manually select a suitable GSM operator. You may also have to switch current GSM operator if you are unable to receive a callback call after you have initiated your call. 

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Does Smart Sim offer SMS text messaging?

Yes. Smart Sim incorporates current advanced SIM technology and supports all standard features of a GSM service.

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Does Smart Sim offer Voicemail Service?

Yes. Smart Sim offers voicemail services to its users. Unanswered calls are automatically routed to a Voicemail Server where the caller can leave a voice message for the called party.

To retrieve the voicemail message, simply follow simply the steps below.
1. Call +1 416 840 1539 from Smart Sim or any other phone.
2. When prompted with "Mailbox" input the Smart Sim's phone number. (You can press # at the end of the number to proceed to the next step immediately.)
3. When prompted with "Password" input Smart Sim's PIN if there is a PIN or the last four digits of the serial number if there is no PIN.
4. Follow the prompts.

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How can I start using Smart Sim's services?

» Contact one of our Smart Sim resellers in your region and sign up for a new account with them.
» Purchase a Smart Sim Roaming GSM Card valued at $40 USD
» Purchase prepaid Talk-time credit for you Smart Sim card (minimum purchase of $20 USD)

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Can I test Smart Sim 's service quality before purchasing?

Yes, please contact an authorized Smart Sim reseller in your area for a live demonstration of Smart Sim’s exceptional voice and service quality.

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How can I become a reseller of Smart Sim service?

If you are interested in becoming one of Smart Sim’s Authorized resellers, please contact our Head Office at +91-522-2303663, 2303664, or email us at sales@buktel.com.

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What qualifications are required to become a Smart Sim reseller?

The basic essential qualifications are

» Ability to define, explain and inform corporate and regular users about Smart Sim's services
» Ability to demonstrate Smart Sim services for your clients
» Strong and effective corporate network in your market

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Is Smart Sim offered as a private label service?

Yes, Smart Sim services, existing infrastructure and required software are offered to qualified reseller for private labeling. For further information, please contact your Smart Sim Sales manager at sales@buktel.com.

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What is Cellular Phone roaming?

Roaming is defined as the ability for a cellular customer to automatically make and receive voice calls, send and receive data, or access other services when traveling outside the geographical coverage area of the home network, by means of using a network in the area visited. Roaming is technically supported by mobility management, authentication and billing procedures. Establishing roaming between network operators is based on - and the commercial terms are contained in - Roaming Agreements. If the network visited is outside the home country, this is known as International Roaming. GSM Roaming, which involves roaming between GSM networks, offers the convenience of a single number, a single bill and a single phone with worldwide access to over 200 countries. The convenience of GSM Roaming has been a key driver behind the global success of the GSM Platform.


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Phone: +91-522-2303663, 2303664
Fax: +91-522-2397710
Email : sales@buktel.com
Address: Unit No. - Office 512, Parsvnath Planet, TCG - 8/8 & 9/9 Vibhuti Khand, Gomti Nagar, Lucknow-226010 (U.P.), INDIA